Privacy & Cookies policy.
1. Personal Data Collected
We collect and process the following types of personal data:
Website visitors: IP address, browser type, device information, cookies, and analytics data.
Coaching clients: Name, contact details (email, phone), session notes, coaching goals, and any information you choose to share during sessions.
Communications: Records of emails, enquiries, and feedback.
2. Purposes of Processing
We use your personal data for the following purposes:
To provide and manage coaching services, including scheduling, communication, and record-keeping.
To respond to enquiries and provide information about our services.
To improve our website and services through analytics.
To send marketing communications (with your consent).
3. Legal Basis for Processing
Under UK GDPR, our legal bases for processing your data are:
Performance of a contract: To deliver coaching services you have requested.
Consent: For marketing communications and processing sensitive information (you may withdraw consent at any time).
Legitimate interests: For website analytics and business operations, balanced against your rights and interests.
Legal obligations: Where required by law or regulation.
4. Data Storage and Security
Your data is stored securely on password-protected systems provided by trusted third parties (e.g., Squarespace, Google Workspace email). We implement technical and organisational measures to protect your data, including encryption, access controls, and regular reviews of our security practices.
5. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Coaching client records are kept for up to 5 years after the end of our professional relationship, unless you request earlier deletion (subject to legal requirements).
6. Data Subject Rights
Under UK GDPR, you have the right to:
Access your personal data.
Request correction of inaccurate data.
Request erasure of your data (“the right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time (where applicable).
To exercise your rights, contact us using the details below.
7. Sharing Data with Third Parties
We share your data only with trusted service providers necessary for our business operations (e.g., Squarespace for website hosting, Google email provider for communications). We do not sell or share your data with third parties for marketing purposes.
8. Contact Details for Privacy Queries
For any privacy-related questions or to exercise your data rights, please contact:
Julie Crowther
Email: jules@kindredneurodiversity.co.uk
9. ICO Registration and Compliance Statement
We are registered with the Information Commissioner’s Office (ICO) and committed to complying with UK GDPR and all relevant data protection laws.
Special Category Data
If you provide us with information about your health or neurodivergence, we are committed to taking all steps to safeguard this sensitive information.
Data breach notification:
Consider adding a brief statement about your procedure in the event of a data breach (e.g., “In the unlikely event of a data breach, we will notify affected individuals and the ICO as required by law.”).
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Form Storage
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.