Last updated: September 2026

1. Introduction Welcome to www.kindredneurodiversity.co.uk (“the Website”).

These Terms of Service apply when you access or use our website, purchase a self-led programme or digital course, create a course account, use our interactive tools, or access other services supplied by Kindred Neurodiversity (“we”, “us” or “our”).

By using our Services, you agree to these Terms, our Privacy & Cookies Policy, and, where relevant, our Payment Terms & Cancellation Policy.

2. Service description Kindred Neurodiversity provides coaching services specialising in neurodivergent adults, self-led psychoeducation programmes, digital courses, worksheets, interactive tools and related resources.

Details of coaching packages, course content, course access, pricing and any included resources are available on the relevant sales page or at checkout.

For payments, cancellations and refunds, please see our Payment Terms & Cancellation Policy.

3. Payment, cancellation and digital content Prices, payment arrangements, cancellations and refunds are set out in our Payment Terms & Cancellation Policy.

If you are a consumer and ask us to provide immediate access to digital course content before the end of the 14-day cancellation period, we will ask for your express request and acknowledgement that you lose the right to cancel in relation to that digital content once supply begins.

This does not affect your statutory rights if digital content is faulty, not as described or otherwise does not meet legal requirements.

4. User accounts and age restriction You are responsible for keeping your course-account login details secure.

Our Services are intended for people aged 18 and over. You must not create an account or purchase a course on behalf of a person under 18 without our prior written agreement.

Accounts created for the Self-Led Psychoeducation Programme, and other digital courses, are for one person only. You must not share, sell, transfer or give another person access to your login details or course materials.

Sharing login details or course access may result in suspension or termination of access under section 11.

5. Intellectual property and personal licence The Services, including course content, videos, worksheets, workbooks, curriculum design, interactive activities, assessment algorithms, proprietary scoring methods, report templates, text, graphics, branding and other materials, are owned by or licensed to Kindred Neurodiversity and protected by intellectual-property law.

When you purchase a digital course, you receive a limited, personal, non-exclusive, non-transferable licence to access and use the materials for your own personal development.

You may not, without our prior written permission:

copy, reproduce, record, modify or adapt course content;
share your login, access or materials with another person;
publish, sell, sublicense, distribute or commercially exploit any course content;
use our materials to create or support a competing product, course or service; or
remove copyright, branding or ownership notices.

You may download and keep materials only where we expressly make them available for download.

6. Course access and availability When you purchase the Self-Led Psychoeducation Programme, you receive access for as long as Kindred Neurodiversity continues to host and make that specific version of the course available. This may be described as “lifetime access to the product”; it does not mean access for the purchaser’s lifetime or guarantee permanent availability.

We may update, improve, replace, migrate or retire the course where reasonably necessary. If we plan to retire the course, we will give at least 30 days’ written notice where reasonably practicable, so that you can complete the course or download any materials made available for download.

We do not guarantee that the Website, course platform or every feature will always be uninterrupted, error-free or compatible with every device, browser or internet connection. This does not affect your statutory rights.

7. Interactive assessment tools Some Services include interactive tools, questionnaires or reports based on information you provide.

Reports and outputs generated through these tools are based on self-reported information and are intended for reflection and psychoeducation. They are not clinical, diagnostic, medical, occupational-health, legal or employment assessments.

We take reasonable care in designing the tools, but we cannot guarantee that outputs will be complete, error-free or suitable for every individual circumstance.

Automated tools are provided on an “as available” basis. We may update, maintain or temporarily withdraw them where reasonably necessary. This does not affect your statutory rights.

8. Professional disclaimer Kindred Neurodiversity provides coaching, psychoeducation and self-development resources. We do not provide clinical therapy, medical advice, medical treatment, diagnosis, crisis support, legal advice, occupational-health advice or employment advice.

Our courses and tools are educational and intended to support personal reflection and development. They are not a substitute for advice, diagnosis or treatment from an appropriately qualified healthcare, legal, occupational-health or other professional.

We do not guarantee particular personal, professional, employment or financial outcomes. Your experience and outcomes will depend on your individual circumstances and engagement with the course.

If you have urgent health or mental-health concerns, seek appropriate support from your GP, NHS 111, local urgent-care or crisis services, emergency services, or another appropriate professional.

9. Data protection We process your personal information in accordance with our Privacy & Cookies Policy.

The Privacy & Cookies Policy explains how we process course-account information, course progress, payment-related information, interactive assessment data and any personalised reports.

Assessment responses and generated reports may be removed from the active assessment archive after 90 days. Please download and retain your own copy during that period.

10. Disclaimers and limitation of liability Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

We will provide digital content and services with reasonable care and skill and in accordance with applicable law. Digital content must be as described, fit for purpose and of satisfactory quality.

Subject to the paragraph above, we are not responsible for losses that were not foreseeable to you and us when you entered into the contract, losses that were not caused by our breach or negligence, or business losses where you are using the course as a consumer.

We use third-party providers, including Squarespace and Stripe, to host the course and process payments. We are not responsible for outages, interruptions or security incidents caused solely by those providers, but we will take reasonable steps to support you and restore access where reasonably possible.

11. Suspension and termination We may suspend or end access to the Website, course or other Services where reasonably necessary, including where you:

share login details or course access;
copy, distribute, record, sell or misuse course materials;
use the platform unlawfully;
behave abusively, threateningly or discriminatorily towards us or other users; or
fail to make a required payment.

Where appropriate, we will give notice and an opportunity to resolve the issue before suspending or ending access. We may act immediately where reasonably necessary to protect platform security, our intellectual property, other users or our staff.

Ending access for breach of these Terms does not affect any rights you may have under consumer law.

12. Governing law These Terms are governed by the laws of England and Wales.

If you are a consumer living outside England and Wales, you may also have mandatory rights under the law of the country where you live.

13. Contact us If you have questions about these Terms, contact: jules@kindredneurodiversity.co.uk